Inside Sales Assistant

Coquitlam, BC
Full-time


Associated Labels and Packaging is a premium label printing and flexible packaging company located in Coquitlam, BC. Since starting in a small label printing plant in Vancouver in 1981, our plant has grown to over 50,000 square feet, with 24 hour-a-day press runs reaching into the millions. We are one of the largest suppliers of labels in Western Canada and the Pacific North West and are looking to grow our team as we continue to expand.

Enjoy these benefits as the Inside Sales Representative:

  • Competitive wage and benefits package
  • Opportunities for growth and career advancement
  • Educational assistance and professional development
  • Medical and dental benefits
  • 24 hour employee gym
  • Fun company-sponsored events like bowling, paintballing, snowshoeing, food truck lunches
  • Quarterly shiatsu massages at work

Summary: The Inside Sales Rep is responsible for inside sales, working closely with the Sales Team in determining customer project requirements and coordinating customer orders, and performs as many administrative tasks for the Sales Representatives as possible. The Inside Sales Rep has superior communication and time management skills and creates a positive and professional image of the organization through interactions with internal and external stakeholders.

Primary Responsibilities for the Inside Sales Representative:

  • Maintains a high level of product and service knowledge and assists the Sales Team with determining project requirements
  • Answers email and telephone inquiries from customers
  • Formulates custom quotes and processes customer orders
  • Reviews customer artwork or preflights and writes up orders in the system
  • Confirms pricing and other details of purchase orders received from customers
  • Ensures order specifications and delivery dates are met by coordinating with multiple internal departments
  • Provides exceptional customer service by ensuring customer needs are met and communicating with them regularly to keep them informed of job status
  • Presents a positive and professional image of the organization when interacting with customers, employees, and external stakeholders
  • Adapts communication styles as necessary to deliver information effectively to a range of individuals
  • Works closely with Sales Representatives on managing customer accounts
  • Attends customer press checks
  • Performs other related duties and tasks as required to meet the needs of our operations

Qualifications for the Inside Sales Representative:

  • Minimum two years of experience in a customer service, administrative, or inside sales role
  • Highly effective verbal and written communication skills
  • Ability to prioritize and manage conflicting demands
  • Comfortable working in a fast-paced environment
  • Ability to quickly pick up new product and service knowledge, and communicate that knowledge effectively to customers
  • High flexibility with strong interpersonal skills
  • High level of integrity and work ethic
  • Experience in the printing or packaging industry is an asset

Hours: 8:00am – 4:00pm

Wage: Competitive wage and benefits package

Visit us at http://www.associated-labels.com/ to learn more about our business.

Other names for this position: Sales Assistant, Inside Sales Agent

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