Customer Service Representative

Coquitlam, BC
Salary: $14.00 /hour

Associated Labels and Packaging is looking for a full-time Customer Service Representative. The Customer Service Representative performs administrative and customer service duties, interacting with all other departments in the company.

Associated Labels and Packaging is a premium label printing and flexible packaging company located in Coquitlam, BC. Since starting in a small label printing plant in Vancouver in 1981, our plant has grown to over 50,000 square feet, with 24 hour-a-day press runs reaching into the millions. We are one of the largest suppliers of labels in Western Canada and the Pacific North West and are looking to grow our team as we continue to expand.

Enjoy these benefits as the Customer Service Representative :

  • Opportunities for growth and career advancement
  • Medical and dental benefits
  • 24 hour employee gym
  • Educational assistance and professional development
  • Fun company-sponsored events like bowling, paintball, snowshoeing, food truck lunches
  • Quarterly shiatsu massages at work

Primary Responsibilities for the Customer Service Representative:

  • Enter purchase order information into the system
  • Answer telephone calls and emails from customers (internal and external)
  • Perform reception and administrative duties as needed
  • Complete a docket checklist for repeat, revision and new dockets in order to catch and fix errors
  • Pull label samples and printing plates and attach to dockets
  • Sort and send out mail and courier samples or documents as needed
  • Maintain inventory for customer accounts by monitoring levels and writing up inventory dockets when needed
  • Assist other departments with various tasks as requested
  • Perform other related duties and tasks as required

Qualifications for the Customer Service Representative:

  • Strong attention to detail
  • Highly effective verbal and written communication skills
  • Friendly and professional demeanor
  • Good with computers and a fast typist
  • Ability to prioritize and multi-task
  • Previous customer service experience
  • High school diploma

Hours: 9:00am – 5:00pm

Wage: $14/hour

Visit us at to learn more about our business.

Other names for this position: Data Entry Clerk, Administrative Assistant

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